My license is not active on my account

Completed

Mariane Kocher

• August 09, 2022 16:03

Hello, I purchased a license for the Avira Prime on 08/04/22 but I have no active signature on my account.

My email is Email address has been removed.

What should I do?

Mariane Kocher

 

Yes 0 No

• 

  pascha45

  • August 09, 2022 16:52

  Hello Mariane,

  We have removed your personal data for your safety. Please never post email addresses in a public forum.

  Please log in to your customer account with the e-mail address you used to order the license.
  This is especially important because you have  2  e-mail addresses in your customer account. Please check whether both email addresses are verified by you.

  Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. Your activated license will then be displayed there. If it is not displayed, the access data is not correct.
  Here you will find illustrated instructions on how to install your Prime license:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira
  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards

  Yes 0 No

Please sign in to leave a comment.