SUBSCRIPTION

Completed

ramon chavez

• August 10, 2022 18:00

I activated a 60 day free trial on the windows version Avira. I received the email with my confirmation number. Although, I have not received the Prime Products/Services. Nor, does my account show any active subscriptions. 

I am concerned.

Yes 0 No

• 

  pascha45

  • August 10, 2022 18:56

  Hello Ramon,

  You have 2 e-mail addresses stored in your customer account. Please log in to your customer account with the access data (e-mail address and the password you selected yourself for this license). Please check whether your e-mail address for your order has been verified by you.
  Your subscription will then be displayed in your customer account under Subscriptions. If it is not displayed, your access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. 

  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "Support".
  Here you will find an illustrated installation guide:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have just seen that you have also contacted the support team and have already created a ticket there. You will get further information in your self-created ticket.

  Kind regards

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