I need to cancel prescription and get a refund

Completed

Dayan Cameron

• August 13, 2022 22:18

This was charged by mistake - i thought i was getting a free trial? I want a cancellation and a refund!

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• 

  pascha45

  • August 14, 2022 06:53

  Hello Dayan,

  You are writing here in a publicly accessible forum, unfortunately we do not have access to your customer account and your licenses. 
  Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.

  Premium customers with a valid license and correct registration can contact the support team directly from their customer account under "Support", as well as under

  https://my.avira.com/en/dashboard/support/tabs/support

  Here you can find the instructions for your request:

  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Many greetings and have a nice Sunday

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