Locked out of primary account, two factor authentication

Answered

Ronald clifton.ronald

• August 15, 2022 15:14

I am no longer able to access my primary account, because I had to switch my phone number and my other account had 2 factor authentication. Is there any way to fix this situation?

Yes 0 No

• 

  pascha45

  • August 16, 2022 09:46

  Hello Ronald,

  It is always important to update the data in your customer account.
  The community is a publicly accessible forum, unfortunately we do not have access to your customer account. The correction of your invalid mobile phone number can only be done by the support.

  Avira is subject to the strict regulations of the GDPR. We need your consent so that we can create a one-time ticket for you at the support. After that, the required data can be exchanged with you by email and in accordance with the GDPR and then corrected by the support team in your customer account. Is that OK for you?

  After submitting your declaration of consent, we will forward your contribution to the correction of the telephone number to the support team. 
  We are waiting for your feedback.

  Best regards

  Yes 0 No
• 

  Ronald clifton.ronald

  • August 16, 2022 15:00

  Yes, you have my permission to create a ticket.

  Yes 0 No
• 

  pascha45

  • August 16, 2022 15:35

  Hello Ronald,

  Thank you very much for your feedback with the declaration of consent.
  We will forward your contribution to the support team, and you will be contacted shortly. Due to the increased volume of e-mail enquiries, there may be delays in processing. Many thanks for your understanding.

  Kind regards

  Yes 0 No

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