To improve the Privacy data, I changed the settings to "Enhanced" and now I can't get in because it requires Id of other user and password

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Gloria Torres

• August 30, 2022 18:45

After receiving a notification ( on the screen) from Avira to improve the Privacy data, I changed the settings to "Enhanced". The PC had to restart. After restarting, instead of me entering with no password as I usually do, the following appeared on the screen: other user, asking for username and password, which I think I never used. Nevertheless, I put my Outlook username, had to change the password because I had forgotten it, but it came back incorrect. Now I don't know what to do. I can't get in. Help!!

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• 

  pascha45

  • August 31, 2022 06:51

  Hello Gloria,

  Unfortunately, we cannot understand your problem with the description you have given us.
  We have noticed that you have also contacted support and have already created a ticket there.
  You will receive further information in the ticket you created.
  Thank you for your understanding.

  Kind regards

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