Security Scan - Avira Prime

Completed

James Hill

• September 06, 2022 10:04

my avira security scan keeps reporting 1 e mail monitored.  There is no option to "fix" this. There is no indication which e mail is being monitored. What does it mean? My quarantine in security is empty.

Yes 0 No

• 

  pascha45

  • September 06, 2022 11:56

  Hello James,

  Have you ever checked your settings? See:

  Privacy
  ⇒ Identity Assistant
  ⇒ Your e-mail address

  Have you set your e-mail address according to your wishes?

  If something is still unclear, please let us know, we will be pleased to help.

  Kind regards

  Yes 0 No
• 

  James Hill

  • September 06, 2022 16:31

  Hi pascha,

  OK I think I understand now.  Avira is monitoring the e mail address I use for signing in to Avira.  I do have 4 other active e mail addresses, but Avira is not monitoring them.  I have the option to update (and thereby change the e mail address that is being monitored), but I am not going to do that because it might confuse Avira when I sign in. In short, Avira only monitors 1 e mail address with its identity assistant.

  Thanks for the clalrification.

  Best regards

  James

  Yes 0 No
• 

  pascha45

  • September 06, 2022 17:42

  Hello James,

  You're very welcome, thank you for your feedback.
  Premium customers with a valid licence can contact the support team directly from their customer account under "Support".
  The support team will certainly give you a binding description of whether there is a way to have additional email addresses checked without difficulty, or whether only the one associated with the registration can be checked.
  If anything is still unclear, please let us know, we will be pleased to help.

  Kind regards

  Yes 0 No

Please sign in to leave a comment.