Two versions of Avira Antivirus in conflict.

Hi,

It was late June when, all of sudden, Avira Antivirus was removed from Windows Context Menu.

At the same time, Avira Phantom VPN stopped working. It opens, show as connect. Looks as if it was working normally, but I can’t connect with any website.

Since then, I tried many different VPNs and all of them worked perfectly.

At the time, I did not understand why, but soon I realized that an update from Avira was automatically downloaded and installed.

The problem: apparently, it did not “overwrite” the old version. Instead, it installed the newest one as well. That leaved me with two versions of Avira Antivirus running at the same time and in conflict with each other.

To confirm that: in August, out of nowhere, Avira Antivirus returned to Windows Context Menu. Since then, every time I asked to scan some files, results said it scanned the double amount (if it was 2 files, Avira said it was 4… 22 files, Avira said it was 44… and so on).

Past three weeks, it sometimes claims that 0 (zero) files was scanned.

Today (October 3^rd), when I ask Avira to “Scan selected files with Avira” it won’t do anything.

Tried to uninstall (SEVERAL TIMES), manually delete folders and etc… one version got uninstalled, leaving me with another one that simply won’t uninstall.

I have been in touch with Avira’s Technical Support in June and July, but all they can do is ask me to uninstall and re-install the antivirus. Pretty much worthless.

Two months have passed since the last contact. Now, they don’t even bother tell me anything.

It’s been three months now. Find unbelievable that I paid Avira to provide me protection and instead received this big headache. 

If anyone has been through this and have a solution or any suggestion, it would me much appreciated.

Thanks

Ps: sorry for my poor English.