How do you get help with this product?

Tyler Simmonds

• 6 janvier 2023 20:42

I've tried reaching out numerous times because my product barely ever works. The chat function on this site isn't helpful at all. 

 

How does one get support with using your products? This is frustrating.

Oui 0 Non

• 

  pascha45

  • 7 janvier 2023 06:56

  Hello Ty,

  You are writing here in the Avira Community, a publicly accessible forum, unfortunately we do not have access to your customer account or your installation.
  Here you can find the Avira Community Guidelines, see "How to create a post?".
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You did not tell us your OS or your Avira license.
  But we have noticed that you have already contacted the support.

  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, chat or phone. Thank you for your understanding.

  Kind regards

  Oui 0 Non

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