Cancellation and refund
I installed Avira just a few days ago however it does not work inIran. I ca not access the cancel/refund page as it throws me back to the first page at no avail!!!! Can not find and email to email the request either!!!!! The web chat is not helping either as it takes me back to the first page again. Very frustrating!!!! Plz help to cancel my account and refund me. Thanks
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Hello Michael,
Unfortunately, you have not provided us with any information, neither when and where you ordered the license, nor any information about which Avira version it is and whether you have correctly logged in to your customer account.
You have left 2 e-mail addresses in your customer account. Please check whether both are verified by you. Please log in to your customer account with the email address you used to purchase the license. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we do not have access to your customer account.
Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.
Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT": via e-mail, chat or telephone.
Below you will find instructions for cancellation and refund:Best regards
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