I can't log into my account
Terminée
Hello. I can't log in to my account because the code in SMS does not come. Phone number is valid. I have prime account. I created this account to write to you about the problem. What can you tell me to do to regain access to my account?
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Hello Denys,
Unfortunately, we are unable to follow up on your request with the information you provided.
If you do not receive the confirmation code, please take a look at your email address and phone number again.We have no access to your customer account and absolutely no access to your telephone connection or your provider.
If you do not receive a call from a correctly entered telephone number, it would be advisable to have your details checked at the telephone connection.
You are writing here in a public forum, unfortunately we have no access to your customer account or your installation. Avira can only work with the telephone number stored by the customer. Thank you for your understanding.Many greetings
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What data do I need to provide and where to restore access to my account?0 -
I'm in the same boat. My main account is under E-Mai address has been removed and when I try to log in, it just tells me "Code sent to cell number." But that cell number, I don't have anymore...so On a scale of 1-10...how royally screwed am I? I left a message on Help Avira Twitter and am waiting for a response. I had to create another account to try to get some help on this.
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Hello Joe,
We have removed your email address for your security. Please never leave email addresses in a public forum.
If the mobile provider changes his mobile number, he will inform you beforehand, and you can update this in your customer account.
Without the correct access data, it is unfortunately not possible to access your Avira customer account.
The main account email address you entered here is not stored in the customer account.
You have 5 email addresses in your customer account. We only see the number, but have no access to your email addresses in your account.Unfortunately, from here, the AVIRA COMMUNITY, no changes can be made to your settings. The publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Questions about the license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.
You write that you have left a message via Help Avira Twitter. You will receive further information from there. Thank you for your understanding.
Kind regards and have a nice Sunday
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