I need to cancel my subscription but i can't acess my acount

Carlos Augusto

• 13 mars 2023 13:39

I made a subscription,  but now i don't know the e-mail that i used to this subscription, the only thing that i have is the number of the credit card that i used, and i don't have any idea of what to do now. 
please someone help me

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• 

  pascha45

  • 13 mars 2023 16:30

  Hello Carlos,

  You have already contacted support several times.
  You are writing here in the Avira Community, a public forum. Unfortunately, we do not have access to your login details or to your customer account. The Avira Community is not a way to contact Avira Support directly.
  See the Community Guidelines: 
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Questions about the license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with General Data Protection Regulation GDPR.
  The minimum information that the support team can use to search for your license is the email address you used when placing your order or the reference number of your license that was provided to you. We regret that we are unable to assist you in searching for your access data (e-mail address and reference number of your license).
  Thank you for your understanding.

  Best regards

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