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Hello Tomuku,
You are writing here in the Avira Community, a publicly accessible forum. We do not have access to your customer account and with your description, we cannot get a picture of your issue. The Avira Community is not a way to contact Avira Support directly, see the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
We cannot answer questions about your installation, problems with your login or your password. We do not have access to your account.
Questions about the license and your login data can only be answered by the support team via your customer account by email in accordance with GDPR. In addition, you have already contacted support regarding your difficulties with access to your account.It would be helpful if you clarify your concerns with the support team in your self-created tickets.
Premium customers can also contact the support team directly from the customer account under Support. Thank you for your understanding.Many greetings
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