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Hello Massimiliano,
Unfortunately, we cannot support languages other than English and German on this board, the Avira Community. So please be so kind and send us a request in one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish:
https://support.avira.com/hc/en-us/articles/360006760798--In-which-languages-does-Avira-offer-customer-support-Also, we highly recommend reading our Avira Community Guideline step-by-step. See: "How to create a post"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
There you will find useful information about our community and about the minimum information requirements in a thread.
In addition, Premium customers with a valid license can contact the support team directly from the customer account under "SUPPORT". Thank you for your understanding.
Many greetings
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