No Customer Support, Cant access account

Terminée

SEAN MONAGHAN

• 23 avril 2023 08:24

Getting customer support here is worse than getting support on eBay and I thought that was bad :/

Anyway, I can't login to my other account. My computer doesn't work (my other one) and i dont have the password to the email that I used. But Avira only has 2 methods to get back in the account, neither of them work for me. 

I have all my payment details, what can I do without customer support?

Oui 0 Non

• 

  pascha45

  • 23 avril 2023 10:04
  • Modifié

  Hello Sean,

  We have noticed that you had several contacts with support about your problem before (to reach an Avira support).
  The email address and the password you chose for this subscription are required to access your account. Have you tried to create a new password under "Forgot password"? Unfortunately, this does not work with a 2FA installation. We do not have any information about your settings. 

  Premium customers with a valid license and correct access data can contact the support team directly from the customer account under "Support".

  You are writing in the Avira Community, a public user2user forum. Unfortunately, we do not have access to your customer account, your access data and your installation.
  Questions about the license or the payment process can only be handled by the support team via your customer account by email in accordance with GDPR.
  The publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
  See the Avira Community guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have also seen that you have already contacted support about the forgotten password and have already created a ticket there. You will receive more information about your issue in this ticket (GDPR-compliant via email) from support, also to avoid duplicate processing. Thank you for your understanding.

  Kind regards and have a nice Sunday

  Addition:
  You have multiple email addresses stored in the customer account, please check if all of them are correctly verified by you.

  Oui -1 Non

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