Avira does not install on windows 11

Terminée

30 avril 2023 17:26

Hello,

I'm having trouble installing avira on my new computer. The computer is Windows 11 and I am trying to install avira compatible with Windows 11. The following message appears:
"This application cannot run because it causes security or performance issues on Windows. A newer version may be available. Check with your software provider for an updated version that works on this version of Windows."

Need help. Thanks.

Commentaires

4 commentaires

pascha45

1 mai 2023 07:04
Hello Caroline,

You are writing here in the Avira Community, a public forum, unfortunately we do not have access to your Avira customer account or your Avira version.

After registration, your subscription will be displayed in your customer account. After that, you can contact the support. If your subscription has been purchased there, it is possible to check if the software is up-to-date. The registration in your customer account contains a reference number and the exact data of your e-mail address used for the order, to which we do not have access here in the community.
Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

Questions about the license can only be answered by the support team via your customer account by email in accordance with GDPR.
Please log in to your customer account with your access data. Premium customers with a valid license and correct login can contact the support team directly from the customer account under "SUPPORT".
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
Please see the Avira Community Guidelines:

Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

Thank you for your understanding.

Best regards
0
Jagan Ganti Venkata Satya

2 juillet 2024 23:37
Hi

I dont see anything wrong with Caroline sharing her concern. I'm facing a similar issue and the customer support havent answered for several days now.

@Caroline - please can you share your experience of what happened after your contacting the customer care?

Thanks

Jag
0
Jagan Ganti Venkata Satya

2 juillet 2024 23:43
0
Jagan Ganti Venkata Satya

2 juillet 2024 23:44
this has been the only repsonse from Avira support for several days
0