The account has not been activated
Terminée
I have purchased the plan for a month, and my visa has been deducted, but my account has not been activated yet, and no invoice has been sent to my e-mail.
Your personal data has been deleted.
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Hello Marwa Mohamed,
You are writing here in the Avira Community, a publicly accessible forum. For your security, we have removed all personal data for your safety. Please never post personal information like bank account details and licenses in a public forum.
You have 2 email addresses in your Avira account. Please log in with the email address of the license order in your customer account, then your license will be displayed immediately in your customer account and can be installed directly from there. Only with your access data, which you used when ordering - belonging to your purchased subscription, will be displayed.
A license will not be activated by Avira for a long time, you will also find the invoice in your customer account with which you ordered the license. Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Avira Community is not a way to contact Avira Support directly.
See the Avira Community guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | AviraHere you can find the instructions for installing the Avira Prime version
How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | AviraQuestions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Please check your two e-mail addresses in your customer account, with the correct one your license will be displayed.
Many greetings
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ازاى اقدر اتواصل معاهم
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Hello Marwa Mohamed,
Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish
Avira offers support in several languages – Official Avira Support | Knowledgebase & Customer Support | AviraAlso, we highly recommend reading our Avira Community Guideline step-by-step, there you'll find useful information about our community.
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
We have also seen that you have already contacted support. We have also pointed out your 2 email addresses in your customer account, which you have stored with Avira.
Again, please log in to your customer account using the email address you used when placing your order and check if both addresses are verified by you.Many greetings
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