Full virusscan detects ExpKit.Gen2 but it is not removed

Terminée

Urs Meyer

• 6 juin 2023 15:16

Full virusscan detects virus ExpKit.Gen2 and informs, that the file has been moved to quarantine section and the system is save.

A full virusscan executed several hours later sometimes results with no viruses found, however often finds the same virus again.

Deleting the quarantine section does not change the behavior. The viurs is still detected again, after deleting the quarantine section.

Is this a "false alarm" or ist Avira not able to remove the virus or prevent re-infection?

Oui 0 Non

• 

  pascha45

  • 6 juin 2023 16:54

  Hello Urs,

  You are writing here in the Avira Community, a public forum, we have no access to your customer account nor to your installation. Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
  See the Avira Community Guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  With the missing information (neither your installed OS nor your Avira version) we cannot answer your questions:
  "Is this a "false alarm" or is Avira not able to remove the virus or prevent re-infection?".

  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT". The support team will be able to answer your questions. Thank you for your understanding.

  Many greetings

  Oui 0 Non

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