自動更新解除と返金をお願いします。
Terminée
Dear Avira Team,
I'm not good at English, so please forgive me for relying on Google Translate to send the email.
Please cancel both the following two contracts that overlap with the automatic renewal contract and refund.
If it is difficult to refund, please cancel the contract as it is.
◆Order number : 4xxxxxxx2
Product name：Avira Prime (max. 5 devices) Annual subscription
Delivery : Electronic delivery
Duration : 12 months
Invoice date : 05/27/2023
Price：¥ 11,468
◆Order number：4xxxxxxx6
Product name：Avira Prime (max. 5 devices) Annual subscription
Delivery : Electronic delivery
Duration : 12 months
Invoice Date : 06/09/2023
Price：¥ 11,468
Sorry, buying Avira online was easy, but canceling a subscription online is very difficult for me, an inexperienced user.
Please cancel the contract with this email.
please help me. please.
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Hello 恵子 黒田,
We have removed your personal data about your licenses from this public forum for your security in accordance with the GDPR (General Data Protection Regulation).
You are posting here in the Avira Community, a public forum. Unfortunately, we do not have access to your customer account or your installation.
The public Avira Community is not a way to contact Avira Support directly.
See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Each customer can set the automatic renewal of the license in his customer account according to his wishes!
Instructions for canceling the license:
Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | AviraInstructions for refund:
Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | AviraYou can find the cancellation instructions at the bottom of this page:
Unfortunately, questions about the license or payment processing can only be handled by the support team through your customer account via email in accordance with GDPR.
Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, chat or (partially) phone.Also, we have noticed that you have already contacted the support team.
Kind regards and have a nice weekend
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