bought prime status but can't use
Terminée
- Hello, I bought a monthly prime subscription, but after payment nothing has changed and I have not received a prime status, it says that there are no active subscriptions. help me please
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Hello Артем Степаніщев,
You are writing here in Avira Community, a Public Forum. Unfortunately, we do not have access to your customer account or your installation. Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have 2 email addresses stored in your Avira customer account. Please check your customer account.
Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Please log in to your customer account with your access data (email address and the password you chose yourself when ordering). After that, your previously purchased license will be displayed in your customer account under Subscriptions and can be installed from there.
Here you can find the instructions for the installation of your Avira Prime version.We have also seen that you have already contacted support several times. Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT": by email, chat and (partially) phone. Thank you for your understanding.
Kind regards
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