Cannot access my account

Terminée

Darrell Gallaway Jr

• 26 juillet 2023 12:10

The verification code to access my account is sent to a phone number I no longer have. Please help.

I had to create this account to post this message.

Oui 0 Non

• 

  Darrell Gallaway Jr

  • 27 juillet 2023 22:18

  Please help. I am an Avira Prime subscriber and would like to access my account.

  Oui 0 Non
• 

  pascha45

  • 28 juillet 2023 14:42

  Hello Darrell,

  You are writing here in the Avira Community, a public forum, unfortunately we do not have access to your customer account.

  Questions about the license can only be handled by the support team via your customer account via email in accordance with GDPR.
  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
  See the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Each subscription purchased from the Avira online store is associated with a customer account, which is always assigned to and automatically activated under the email address used during purchase.
  Premium customers with a valid license and correct registration with the subscription reference number can contact the support team directly from the customer account under "SUPPORT".

  Here, you can find the illustrated instructions for installing the Avira Prime version:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Kind regards and have a nice weekend

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