Smart scanning doesn't work
Terminée
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Hello Claudio,
Unfortunately, with the information provided to us: "Avira does not solve the problem" we cannot follow your request.
Questions about your installation (and without specifying your Avira version with last update number) can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR.
We cannot understand your statement "Smart scanning doesn't work" as a description of your request regarding your installed Avira version. We do not have access to your customer account and your installation from here, the public Avira Community.Unfortunately, the public Avira Community is not a way to contact Avira Support directly.
See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
We could learn that you have already been in contact with support several times, with your questions and also Avira's answers.
It is recommended to continue contacting the support team with your license and installation credentials, also to avoid duplicate processing. Thank you for your understanding.
Best regards and have a nice weekend
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