iOS passwords are all blank

Terminée

Avira Customer

• 3 août 2023 23:24

I am using Avira PWM 2.29.1, build 237 with iOS 16.5.1 (c). All my passwords are blank. When I log in to the app, it tells me I have 193 passwords saved, but when I go to look at the passwords, they are all blank. The passwords show up fine on my Windows computer using the Chrome browser, but not on my phone. How can I restore functionality to the PWM on my phone?

Oui 0 Non

• 

  pascha45

  • 4 août 2023 07:38

  Hello Avira customer,

  You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your customer account nor to your installation. 

  Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
  See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Questions about your Avira version and your installation can unfortunately only be handled by the support team via your customer account according to the General Data Protection Regulation, i.e. by email in compliance with GDPR.

  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, chat and (partly) phone.

  Based on your license documents available at the support, which are inaccessible from here, this public forum, an answer to your question is only possible from there. We don't even have information about your phone, to which the PWM should be restored. All this information you can include in your request to the support, which can then take care of your request and answer your questions about the functionality on your phone in accordance with GDPR. Thank you for your understanding.

  Best regards and have a nice weekend.

  Oui 0 Non
• 

  Avira Customer

  • 6 août 2023 03:37

  I am aware I am writing in the Avira Community. It is the only option for me for this free software since I CAN'T pay for it and therefore have a valid license to seek support for paid customers. I was hoping that somebody else in the community had experienced the same issue (and judging from other topics, others HAVE experienced the same issue) and found a solution. Alas, none of the other topics describing the same basic issue have anything in them except your disclaimer. The Avira Community is the ONLY avenue of support offered by Avira for people using their free software. It is sad to see that the only "support" the community seems to offer is disclaimers that unless we pay for something we can't get any support.

  Oui 0 Non
• 

  pascha45

  • 6 août 2023 15:49

  Hello,

  You have received the Avira Community Guidelines.
  Customers with a paid license are entitled to support. The purchaser can reach this directly via the reference number assigned to their subscription in their customer account, via their access data to their license under Subscriptions. Upon purchase, the subscription is activated directly via their access data in their customer account.

  Unfortunately, we can only point out to users of the free software that support is only available to customers with an Avira license, as described in the Avira Community Guidelines. The Terms and Conditions regarding liability for users of the free software might be helpful. See at the bottom of this page
  "Legal Terms": for freeware (license provided free of charge, with no right to support).

  Again, we do not have access to your customer account or your installation here in the public forum. This is subject to the General Data Protection Regulation and can only be contacted via email GDPR-compliant support. Here in the forum, only posts can be created and posted publicly, in a forum, no contact via chat and no email contact is possible. We adhere to the requirements (GDPR-compliant via email) of the General Data Protection Regulation with the corresponding liability provisions.
  It is possible that your post will be read in this user2user forum. Thank you for your understanding.

  Kind regards

  Oui 0 Non
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  Avira Customer

  • 7 août 2023 01:02

  For anybody else in this situation, I managed to solve the problem by removing the Avira Password Manager app, restarting my phone, and reinstalling the app.

  Oui 0 Non

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