Purchased Avira Prime but "Unlimited VPN" is "1 gig VPN per month"
Terminée
I just purchased Avira Prime from the application to get unlimited VPN. I installed the program from my purchase confirmation email, but in the program I am only being given 1 gig of VPN. The offer clearly states Unlimited VPN.
How do I get what I paid for?
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Hello Steve,
You write that you have purchased Avira Prime and have installed the version.
Here you can find a tutorial on how to install the Avira Prime version:
How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira
If you have followed these instructions, your purchased Prime license will be displayed in your customer account. According to your description, there is an error with your access data and your registration for the Prime version.Premium customers with a valid license, correct registration and the license reference number can contact the support team directly from the account under "SUPPORT": via e-mail, chat and (partially) phone.
You are writing here in the community, a public forum, we do not have access to your customer account nor to your installation.
Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
We have been informed that you have already contacted the support team. From there, the Support-Team can access your Avira Prime license and your installation. Therefore, it makes sense to clarify further questions with the support team. It will be pointed out by the support: "If you have an account, please log in for premium support services."
Best regards and have a nice weekend
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