quarantine
Terminée
I am using the free version of Avira. It flagged a download and put it in quarantine, since this has happened, my password does not work when I click the lock to delete the file, nor am I allowed to perform a virus scan. I know my password is correct, since I went online and changed it. When hitting the lock and entering the brand new password I just created, it rejects it still.
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How can I get this file out of quarantine?
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Hello Sean,
You are writing here in the Avira Community, a public forum, we have neither access to your customer account nor to your installation. In the database "Knowledgebase & Customer Support" are instructions for Security Windows (Quarantine) available, which every Avira user can look at and inform himself.
Security | Windows – Official Avira Support | Knowledgebase & Customer Support | Avira
Only you have access to your password, unfortunately this is not available in a public forum. We have no access to your customer account, let alone to your password.
In the Avira Knowledge & Customer Support Database you can find the instructions under Dashboard:
Dashboard – Official Avira Support | Knowledgebase & Customer Support | AviraUnfortunately, we are not able to follow your request.
The publicly available Avira Community is not a way to contact Avira Support directly.
See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
In addition, you can have your disputed data checked again:
https://www.avira.com/en/analysis/submit?
We have been informed that you have already created a ticket with Support.
Premium customers with a valid license, correct registration with the subscription reference number can contact the support team from the customer account directly under "SUPPORT" to use the premium support via email, chat and (partially) phone.
You will be informed about this after registration: "If you have an account, please log in for premium support services."
You have 2 email addresses in your Avira account, please check if both are verified by you.Best regards and have a nice weekend
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