Please I need a refund

Terminée

Ivan Mitrović

• 23 août 2023 08:04

Can anyone help me, I sent I don't know how many emails. I'm still getting no response from anyone about what to do?

Checked all my emails multiple times I only have some emails that payment could not be made and suddenly my money was taken

Oui 0 Non

• 

  pascha45

  • 23 août 2023 11:28

  Hello Ivan,

  We cannot understand your information. See our answers, there is everything described to your request, 3 days ago under Refund:
  https://support.avira.com/hc/en-us/community/posts/17912403740177-Refund

  Again: Avira Community is not a way to contact Avira Support directly. (Guidelines are in front of you)
  Questions about your license or checks of your payments can only be handled by the support team via your customer account by email in accordance with GDPR. Avira complies with the Data Protection Basic Regulation.
  You have also established various connections to the support team.
  Each new contribution to the support is connected to your previous requests and put at the end of the request submissions, it only extends the time to answer.

  Have you checked your bank details?
  Did you pay with PayPal? Did you insert the shipping address in the PayPal order process - as specified:
  https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal-

  You have 2 email addresses in your Avira account.
  In this post, you are not logged in with the email address under which the Prime version was activated - under which you ordered the Prime version.
  Why don't you log in with the email address you created with the license you deposited?

  Many greetings

  Oui 0 Non
• 

  Ivan Mitrović

  • 23 août 2023 13:34

  I told you already I checked all my emails and none of them have connection to Avira. Why would I get msgs from Cleverbridge on email I'm curenttly using if it's not this one.
  
  I don't have any other proof and if this will keep billing my account cause I have no way of disabling it. Tried contacting PayPal, tried contacting you and everyone rejected me. So Avira is just gonna continue taking my money for something I'm asking to be disabled cause I don't use it at all

   

  Oui 0 Non
• 

  pascha45

  • 23 août 2023 14:26

  Hello Ivan,

  Since you have contact with Cleverbridge, then everything is clear and you can cancel your subscription. We can close your post here in the Avira Community.

  Kind regards

  Oui 0 Non

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