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avira prime noch niet te downloaden

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lgw laroy

iK Heb via de officiële site een paar dagen geleden een maand abbonnement gekocht voor avira prime via sepa, vannochtend is het geld 9,95 euro naar u bankrekening gestuurd maar als ik op het avira acount kijk dan zijn er noch geen nieuwe abbonnementen, duurt dat noch even voor dat hij is verwerkt is.

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  • Avatar
    pascha45
    Hello Igw laroy
     
    Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request with one of these languages.
    Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish:
     
    Feel free to start a new post but keep it in English or German. If your language skills are limited, use an online translation service of your choice.
     
    Also, we highly recommend reading our Avira Community Guideline step-by-step:
     
    There you'll find useful information about our community and the policies accepted by your purchased Subscription.
     
    Kind regards
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  • Avatar
    lgw laroy

    I bought Avira Prime via the official site of Avira Avira Prime for 9.95 per month via SEPA that amount was transferred to your account this morning, but when I look at the Avira account I see neither any new subscriptions, it does not take a while for it to be processed perhaps?

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  • Avatar
    pascha45
    • Modifié
    Hello Igw laroy,
     
    Under this email address, which you have used here for this post, no license is stored by you.
    Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. Please check the email address associated with your order.
    Please log in to your customer account with your access data (e-mail address and the password you entered for this subscription), then the previously purchased subscription will be displayed in your customer account under Subscriptions. If it is not displayed, your access data is not correct.
    Here you can find the instructions for installing the Prime version:
    The public Avira Community is unfortunately not a way to contact Avira Support directly, see the Avira Community Guidelines - once more:
     
    Prime customers with valid license and correct registration can contact the support team directly from the customer photo under "SUPPORT", via email, chat and (partially) phone.
    Thank you for your understanding.
     
    Kind regards
    Note:  You have already contacted support, you will receive more information from them, also to avoid duplicate processing.
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  • Avatar
    lgw laroy
    • Modifié

    kan bij Google Play wel direkt avira prime kopen, maar zit ik dan niet aan 2 abbonnementen vast?

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  • Avatar
    pascha45

    Hello lgw laroy,

    It seems that you have not read our answers.

    Once again, for your information:

    Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request with one of these languages.
    Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish:
     
    Feel free to start a new post but keep it in English or German. If your language skills are limited, use an online translation service of your choice.
     
    Also, we highly recommend reading our Avira Community Guideline step-by-step:
     
    There you'll find useful information about our community and the policies accepted by your purchased Subscription.
     
    Kind regards
    0

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