Free 3 months
Terminée
I received an email saying that I will get 3 months of Prime free but the email to install Avira Prime doesn't appear, and when I do claim the gift again, it says it is already activated.
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Hello Alexandre,
You are writing here in the Avira Community, a public forum. We have neither access to your customer account nor to your installation.
Questions about your licence or installation can only be dealt with via your customer account, with which you ordered the licence, in accordance with GDPR by email with the support.Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. The free Prime offer cannot be requested again, it is only available 1 x in a time window.
If it is not displayed there, your access data is incorrect. Please check your login in your customer account.
With a correct login, the ordered product can be installed immediately from the customer account.Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
In addition, you have already contacted the support team about the same issue. You will receive further information from the support in your self-created ticket, also to avoid duplicate processing.
Here you will find instructions that you can find yourself in the Avira Knowledge Base & Customer Support and that are available as illustrated instructions for everyone:
How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | AviraThere you will find instructions for the correct registration and installation of the Prime version.
Kind regards
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