Why won't Cleverbridge/Avira decline my payment for Avira Prime
Terminée
It took more than a day to "process" my order, then it declined my payment. Who decide the "decline"?
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Hello John,
Unfortunately, we cannot understand your request based on the information provided to us.
You are writing here in a publicly accessible forum, we have neither access to your customer account nor to your licence.Unfortunately, questions about your Avira version and your installation can only be processed in a GDPR-compliant manner by the support team via your customer account via email.
The Avira Community is not a way to contact Avira Support directly.
See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
We have been informed that you have already contacted support several times and received replies.
You will be made aware of this by the digital assistant:
" I am here to help, but my assistance is limited to your subscription level."
" If you have an account, please log in for premium support services."
It is only possible to connect to support if you are logged in correctly in your customer account. You have stored 2 email addresses there.Unfortunately, we cannot tell you here in a public forum why your payment was rejected - without access to your payment process. This can only be clarified with those involved in your payment process. Thank you very much for your understanding.
Kind regards
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