running valid subscription cancelled
Terminée
why is my subscription Prime cancelled 4xxxxxxx8 i i paid 31.05.2023 for 12 month's
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Hello Carlo,
For your safety, we have removed your personal data regarding your licence. You are writing here in the Avira Community, a publicly accessible forum.
Unfortunately, questions about your Avira version and your licence can only be answered by the support team via your customer account by email in accordance with GDPR.The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
With the information you have provided to us, we are unfortunately unable to answer you why your subscription "Prime" was cancelled.
We have been informed that you have already had various connections to the support. For this reason, further contact with the support team would make sense. In addition, only contributions can be inserted here in the community. The processing of your licences is only possible via e-mail in accordance with GDPR.
The digital assistant has pointed this out to you:
" I am here to help, but my assistance is limited to your subscription level."
"If you have an account, please log in for premium support services."Premium customers with a valid licence and correct login can contact the support team directly from the customer account under "SUPPORT": via e-mail, chat support and (partly) telephone.
Thank you for your understanding.Kind regards
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