rinnovi delle licenze

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Permanently deleted user

• 21 octobre 2023 09:00

Good morning
I'm an Avira customer, I'm trying to get in touch with the administrative part that manages transactions for the payment of license renewals, but it won't let me access the service because it doesn't recognize me as a customer with a premium license, the problem is that I have I did the renewal, but currently nothing has been renewed yet. Can I have an email to write to? Thank you. Best regards

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• 

  pascha45

  • 21 octobre 2023 11:43

  Hello Silvio,

  Unfortunately, you did not provide any information about your licence. You did not specify how you proceeded with the renewal.

  Here you will find instructions for automatic licence renewal, which you can set up in your customer account as desired.

  What is the Avira automatic licence renewal and why should I use it? – Official Avira Support | Knowledgebase & Customer Support | Avira

  How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in the Avira Community, a public forum. We have neither access to your Avira account nor to your installation. 

  Questions about your Avira version and your installation can unfortunately only be answered by the support team via your customer account by email in accordance with GDPR.

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. If it is not displayed, your access data is incorrect.

  With your access data, which you used when ordering the subscription, your subscription is displayed in your Avira customer account, and it is possible to contact the Avira support team directly via email GDPR-compliant. 
  Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, chat support and (partly) telephone.

  In addition, it would be considerate to insert your contributions normally in your post. Thank you for your understanding.

  Many greetings and a nice weekend

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