Installation

Terminée

Andrew Graylin

• 21 octobre 2023 09:07

Hi People, 

I had a faulty RAM stick, and as such, somehow or other, the Avira installation failed at the last second.. The problem is that it thinks that it's installed, but it's not because it doesn't work.. I've tried 'repairing' it, but that doesn't work either.. I've tried uninstalling it through Windows Apps, and it does nothing whatsoever.. I'm stuck.. Can anybody help please?

Oui 0 Non

• 

  pascha45

  • 21 octobre 2023 15:55

  Hello Andrew,

  You did not give any information about your Avira version nor about your installed OS with version number.
  You are writing here in the Avira Community, a public forum. We do not have access to your installation and your Avira account. 
  Here you can find instructions on how to uninstall:
  How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT". From there, your account can be checked by the technicians. Access to your installation is not possible here in the publicly accessible forum; this is only possible in accordance with GDPR by email from the support team. Thank you for your understanding.

  We have been informed that you have already contacted support. The digital assistant reminds you to log in with the access data of your Avira licence:
  "I am here to help, but my assistance is limited to your subscription level."
  "If you have an account, please log in for premium support services." 

  Best regards and have a nice weekend

  Oui 0 Non
• 

  Andrew Graylin

  • 22 octobre 2023 09:25

  Thanks Pascha45 for your backhanded helpful comment.. I'm sorry I didn't include the serial number on my RAM too... What you provided is the answer to my problem, but I really don't appreciate the tone.. I've been using Avira Antivir for over 25 years and have recommended it to everyone i know, both professionally and personally.. For 25 years! I probably knew about Luke Filewalker (sic) before you were born! Have some respect.

  Oui 0 Non
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  Andrew Graylin

  • 22 octobre 2023 09:26

  Sorry - maybe 21 or 22 years or something.. over 20 anyway.. 

  Oui 0 Non
• 

  pascha45

  • 22 octobre 2023 10:38

  Hello Andrew,

  Thank you for your feedback.

  Respect is an important basis in communication. We regret that you missed this in our response.

  We are provided with data with which we should try to find a solution to your problem.
  Without information about the OS with exact version number and current update and the equally important Avira version with exact designation and current version number, we often cannot get a picture.  This is important when installing with your "defective RAM stick", because we do not know what caused a defective installation on your OS. This can hinder an uninstallation.

  You had already contacted support, so we thought it's right to point you to the help of support with the technicians there with the correct login. Without access to your data/installations, we can't offer helpful guidance here in the community - we don't have access to your installation.
  We have included the link to the Avira Community Guidelines here, see "How to create a post?":

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We are sorry that our answer is seen by you as disrespectful - just by the way: the number in my avatar is my year of birth - that was not intended at all, and we are sorry that you feel that way. Thank you for your understanding.

  Many greetings and a nice Sunday

  Oui 0 Non

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