Lifetime subscription - can’t renew

Terminée

Prateek R

• 5 novembre 2023 02:17

Hi, I have a lifetime subscription for Avira VPN pro. However, when I log in to my app it doesn’t pick up the subscription details any more. Please help Thanks Prateek

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• 

  pascha45

  • 5 novembre 2023 09:17

  Hello Prateek,

  You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your Avira customer account nor to your installation. Unfortunately, we have no information about which OS is installed on yours.

  Questions about your Avira version and your installation can only be processed in a GDPR-compliant manner by the support team via your customer account via email.

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines: How to create a post -->  Details matter

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira 

  Have you reinstalled your VPN Pro version according to the following instructions? Please refer:

  How do I upgrade my Avira Phantom VPN Free to VPN Pro after the purchase? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, chat support and (partially) telephone.

  We have been informed that you have already contacted the Avira support team.

  Many greetings and have a nice Sunday

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