licence

Terminée

Henk Koning

• 6 novembre 2023 17:57

I have a licence for pro. I oayad 1-6-2023. So untill 1-6-2024.

I use the free version. In my account it says that don't have a license.

 

But I have a licence . Why I can't use this licence

 

My mailadress:  E-Mail-address has been removed.

Oui 0 Non

• 

  pascha45

  • 6 novembre 2023 19:45

  Hello Henk,

  We have removed your e-mail address for your security. Please never post personal details or email addresses in a public forum.

  We have been informed that you have already made several contacts with the support team.
  The digital assistant made you aware of this several times:
  "I am here to help, but my assistance is limited to your subscription level."
  "If you have an account, please log in for premium support services."

  Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, chat support and (sometimes) telephone.

  Unfortunately, questions about your Avira version and your installation can only be handled by the support team via your Avira customer account by email in compliance with GDPR.
  The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:
  "How to create a post --> Details matter "

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. It would be very helpful to provide meaningful information for your questions about the licence and installation so that we can get an idea of your question. If your access data is known and correctly entered, the licence should be displayed, it should be possible to install it, and you should also be able to contact support correctly.

  Please check how you have installed your licence. With a correct login and installation, you will be able to use your licence.

  Kind regards

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