Subscription problems
Terminée
I don't know which account does my subscription goes to because I was planning to try the free trial, but I wasn't sign in, but I already got the receipt for free trial.
I open the email that I use but when I login it didnt show the subscription.
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Hello Dk Marsya,
We're sorry that you don't know which account your subscription is on. If you have not signed up, then it will be difficult for you. It is not understandable that you order a free trial and do not take care of the installation and the contract regulations and thus ignore the regulations for a correct registration. Please note that the free trial period can be cancelled if you do not wish to subscribe for a new year.
Unfortunately, we do not have access to your customer account, you are writing here in a public forum. We do not know your e-mail address for the order, only you can know that.
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. If it is not displayed, your access data is not correct.
Unfortunately, questions about your Avira version and your installation can only be answered by the support team via your customer account by email in compliance with GDPR.The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, chat support and (in some cases) telephone.
We have been informed that you have already contacted the support team. The digital assistant will draw your attention to this:
"I am here to help, but my assistance is limited to your subscription level."
" If you have an account, please log in for premium support services."A satisfactory response is only possible if you are correctly logged in.
Here in the Avira Community, a public forum, we unfortunately do not have access to your customer account or your installation.
Best regards and have a nice weekend
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I don t understand why I paid for prime licence and it isn t activated!
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Hello Dylas,
You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your customer account nor to your installation.
We cannot say why you cannot use your paid Avira Prime version with the information provided to us.
You have not activated a Prime licence under the email address used for this article. Correct registration of the Prime licence is a minimum requirement for using the Prime licence.Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
If the licence is not displayed under subscription, your inserted access data have not been saved correctly.Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
Unfortunately, questions about your Avira version and your installation can only be processed by the support team via your customer account by email in compliance with GDPR.
The Avira Community is not a way to contact Avira Support directly.
See the Avira Community guidelines: "How to create a post - Details matter"Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
A purchased licence is activated by Avira directly under the email address of the order. It can be used immediately after correct registration in the customer account with the customer's access data (e-mail address of the order and the password chosen by the customer).
Best regards and have a nice Sunday
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I literally got the receipt on my email but when I login on that email it shows I didn't subscribe to any subscriptions so I can't cancel the free trial. I'm afraid once it is near the end date, it will automatically deduct my money. And why would you need to be premium to contact real person support that is so wrong.
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Hello Dk Marsya,
We have explained everything to you in our answer from 10.11.23, including the Avira Community guidelines.
Your question: "And why would you need to be premium to contact real person support that is so wrong."
If the correct access data is made available to the support, your ordered licence will be displayed in your customer account. If nothing is displayed, then the access data you entered for the licence you ordered is incorrect. You have entered at least 2 e-mail addresses in your Avira customer account, but neither of them has the licence you ordered activated. A correct registration is the minimum requirement for a working contract!Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira
You have probably already requested a trial version. This licence can only be used once within 12 months.
The customer's attention is drawn to the automatic licence renewal, if this is not set correctly, this trial version will be converted into a licence. This is also described in the trial version. A 2nd trial version within 12 months cannot be claimed. Please check your order!We have already described everything to you in detail. You have received an invoice with a reference number. Only you know the e-mail address you used when you placed your order. With your correct details about your order for your new trial version, Support will also process your request correctly. Only you can use your orders in your customer account to initiate the corresponding clarification of your ordered Premium products by email in compliance with the GDPR!
Once more: Premium customers with correct registration and a valid licence can contact the support team directly from the customer account under "SUPPORT": via email, support chat and (in some cases) telephone.The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Here in the Avira Community - we adhere to this.
At the bottom of this page, you will find instructions on how to cancel a contract:
Kind regards and a nice weekend
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