I can't reach anyone on live support

Terminée

Murat Çevik

• 14 novembre 2023 08:31

I have not received any feedback for 5 days, although I have made a notification for membership cancellation and refund. And I cannot reach anyone from live support.

Oui 0 Non

• 

  pascha45

  • 14 novembre 2023 09:53

  Hello Murat,

  You have already created several tickets in your customer account. Your various tickets will be merged. Each new ticket opening places your newly created ticket at the top of the currently submitted support requests. Your previous requests are moved to the end of your requests to take into account the current question or changes to your question.  
  Each new attempt to contact you with a consecutive entry number will therefore extend the processing time.  You have been informed that the processing time will be longer due to the increased volume of enquiries.

  You will receive further information in the tickets you have created, also to avoid duplicate processing.

  Unfortunately, questions about your Avira version and your installation can only be processed by the support team via your customer account by email in compliance with GDPR.

  Here, the publicly accessible Avira Community is not a way to contact Avira Support directly.
  See the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  At the bottom of the page you will find instructions for cancelling your subscription, where you will receive a confirmation:

  

  Thank you for your understanding.

  Kind regards

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