Refund

Terminée

Hanan H

• 12 décembre 2023 18:55

I wanted to try the trial version for my phone but then u withdrawal the money immediately from my account! Kindly refund.. yearly subscription!

Oui 0 Non

• 

  Hanan H

  • 12 décembre 2023 18:57

  Kindly refund and delete my subscription and account

  Oui 0 Non
• 

  pascha45

  • 12 décembre 2023 20:16

  Hello Hanan,

  You are writing here in the Avira Community, we have neither access to your Avira customer account nor to your installation.

  Unfortunately, questions about your Avira version and your installation can only be handled by the support team via your customer account by email in compliance with GDPR.

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone. The digital assistant Marc also draws attention to this in the chat:
  "I am here to help, but my assistance is limited to your subscription level." and  "If you have an account, please log in for premium support services."

  Please check which email address you used to order your subscription and whether your email addresses in your Avira customer account have all been verified by you.

  Avira is subject to the strict requirements of the General Data Protection Regulation, cancellations, refunds or deletion of the account can only be initiated by the licence holder himself in compliance with the GDPR by e-mail, a public forum has no permission to do so. 
  At the bottom of this page, you will find instructions for cancellation:

  

  
  Thank you for your understanding

  Best regards

  Oui 0 Non

Vous devez vous connecter pour laisser un commentaire.