Account inaccessible

Terminée

Peter Senn

• 7 janvier 2024 14:28

I have an account with the e-mail address

xxxxxxxxxxxx  postmail.ch

However, this e-mail address address does no longer work because the provider terminated service.  In addition I also forgot the password for this account.

I created a new account with the e-mail address xxxxxxxxxxxx hotmail.ch
However, my subscription is on the old account with the e-mail address  xxxxxxxxxxxx postmail.ch  which is no longer accessible.

How can this issue be resolved?

Oui 0 Non

• 

  pascha45

  • 9 janvier 2024 10:33
  • Modifié

  Hello Peter,

  We have removed your personal data for your security. Please never post e-mail addresses in a publicly accessible forum!

  Here you can find the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in a public forum, unfortunately we do not have access to your Avira customer account and therefore not to your personal data stored there.
  Questions about your access data and licences can only be processed via email by our support team in accordance with the General Data Protection Regulation (GDPR). 

  You have already made various contacts with Support and other organisations. You will receive further information in the various clarification channels you have already initiated. Thank you for your understanding.

  Best regards

  Oui 0 Non

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