It's not possible to connect to the VPN, Please try again later
Terminée
Hi,
I am getting error while tying to connect to VPN
"It's not possible to connect to the VPN, Please try again later."
I am on windows 10. Using Avira Total Security Suite
I am thinking of uninstalling VPN and reinstalling.
However I am not sure if I can do that?
Do I need to uninstall the Total Security Suite?
Any other solutions?
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Hello Damian,
You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your Avira customer account nor to your installation.
Have you already carried out a repair installation? See:
Your "Do I need to uninstall the Total Security Suite?" With a new installation, the old version cannot remain installed, you want a new installation.
Here you can find information : Avira Knowledge Base & Customer Support:
You have already contacted support. The digital assistant Mark draws your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." Correct registration is a prerequisite for getting help with your problem in the chat (Mark forwards Premium customers to the Avira support team) or for receiving a satisfactory answer.
Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT": via e-mail, support chat and (in some cases) telephone. Thank you for your understanding.
Best regards
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