frustrating total waste of time

Terminée

Permanently deleted user

• 12 février 2024 16:41

have tried to contact by various methods without success total BS!

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• 

  pascha45

  • 12 février 2024 19:53
  • Modifié

  Hello Bernie,

  You are writing here in the Avira Community, a publicly accessible forum, we have neither access to your Avira customer account nor to your Avira installation.
  You have already contacted the Avira support-team. The digital assistant Mark points out: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." Please log in with your subscription credentials. (Your e-mail address used by you to order your Avira licence and with the password you have chosen for this purpose)
  Premium customers with a valid licence and correct login can contact the Avira customer account directly from the Avira customer account under "SUPPORT": via e-mail, support chat and (partly) telephone.

  Unfortunately, questions about your Avira version and Avira subscription can only be answered by the support team via your Avira customer account by email in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by email. 

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines: 

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  There is also a direct way to cancel the licence yourself at the bottom of this page:

  

  Here you will find instructions for cancelling and refunding:

  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Thank you for your understanding.

  Best regards 

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