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32 vs 64 bit software

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    pascha45

    Hello John,

    Unfortunately, we cannot follow your information. We have neither access to your Avira customer account nor to your installation.
    Whether something is correct can only be answered if you have access to your installation, which only the support team has. 
    Questions about Avira version or questions about your Avira installation can unfortunately only be answered by the support team via your customer account in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by e-mail.

    The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:

    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    You have already contacted the support team. The digital assistant Mark points out: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." Please log in correctly from your Avira customer account via "SUPPORT."

    Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (sometimes) telephone.
    Thank you for your understanding.

    Kind regards

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