money-back-garanty
I bought AVIRA VNP and payed via Paypal on 26.12.2023 €45,48 EUR = $47,99 USD.
Invoice ID
4xxxxxxx6
Transaction ID
4xxxxxxxxxxxxxxxC
Installation has failed repetedly.
Later on I felt sick and could not follow up the problem.
Feeling somewhat better now, I want to make use of your 2 month money-back-garanty to gain some time before trying again.
best greetings Pitt Reitmaier
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...2 month money-back-garanty without cancelling my contract ....
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Hello Pitt,
We have removed your access data to your licence for your security. Please never post personal data about your licence in a public forum.
You are writing here in the Avira Community, a publicly accessible forum. Avira is subject to the strict requirements of basic data protection. So questions about the licence can only be processed by email in compliance with the General Data Protection Regulation. We adhere to the GDPR-compliant processing.
Did you enter the delivery address during the PayPal order process? See:
When did you log in to the Avira customer account with the e-mail address of the order? Check your registration of your licence paid with PayPal in your Avira customer account.
You have entered 2 e-mail addresses in your Avira customer account, please check the correct verification of your e-mail addresses.Unfortunately, questions about your licence or payment processing can only be handled by the support team via your customer account by email in compliance with GDPR.
Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
See the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Did you install your ordered licence with the email address of your order? Please check this, because your information about "Installation failed repeatedly." is not understandable.
Please log in to your Avira customer account with the email address you used when ordering the licence.
The digital assistant Mark drew your attention to this in the chat: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." Correct licence registration is required.
Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.Only you can initiate your request for a "money-back" via your correctly registered customer account; only you are authorized to do so on the basis of your contract documents. Thank you for your understanding.
Kind regards
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