What happened to Avira? I cannot get a hold of customer service after 3 months

Terminée

Sebastian Escobar

• 20 février 2024 01:59

Hi Community I hope this post meets you well,

I have been trying to get a hold of avira due to message of suspicious software and after 3 months I always get a hold of a chat bot named Mark it says is going to create a ticket for me ,but nobody contacts me or sees my requests.

I tried calling Avira Call center +1(xxx)4xxxxx0 within their business hours and it disconnects my calls.

 

Is avira still using people or agents that work for them ? Nobody seems to work there in chat any more is always that bot. 

 

I am also trying to withdraw my crypto but nobody seems to answer and my coinbase account is already connected but shows error 404 account cannot be created.

 

Can someone help me?

Oui 0 Non

• 

  pascha45

  • 20 février 2024 12:28

  Hello Sebastian,

  You are writing here in a public forum. We have neither access to your Avira customer account nor to your various requests. Please do not enter any data or telephone numbers in a public forum. These have been deleted by us.

  We have been informed that you have already been in contact with support.
  Unfortunately, duplicate or even multiple requests on one topic only prolong the processing time of the requests.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation, questions about your licence can only be processed in compliance with the GDPR by email via the Avira SUPPORT team. 

  You can find the Avira Community guidelines here:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You will receive further information from Support in your self-created tickets. Thank you for your understanding.

  Kind regards

  Oui 0 Non
• 

  Binay Srivastava

  • 21 février 2024 09:13

  I have paid my monthly subscription a few hours ago.

  Unfortunately, "Your computer is infected,

  you have visited illegal/pornografic sites,

  Trojan,

  illegal MP4 files,

  someone is dowrnloading files from your computer,

  and constanct sound of notifications is seen and heard"

  Then I looked for customer support.

  There is none.

  I clearly want to cancel my subscription and want refund.

  What does the community say about Avira support?

  I am a marketing person and could have promoted Avira globally and sent customers your way...

  If you have something to say, please reply on my mail.

  Thanks if you care to reply or set right the problem.

  Binay

   

  Oui 0 Non
• 

  pascha45

  • 21 février 2024 11:35

  @  Sebastian:

  Hello Sebastian,

  We have checked your requests again and have been informed that your concerns have been resolved to your satisfaction.

  If anything is still unclear, please let us know and we will be pleased to help. 

  Best regards 

  Oui 0 Non

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