Avira Windows found file, Mobile did not find same file
Terminée
Hello,
A dodgey .exe file was force downloaded onto my PC and phone. I did a scan with Avira on my PC, it found the file and successfully eliminated it.
I then did a scan on my phone with Avira for android for the same file that had been downloaded. Avira mobile failed to find it after multiple scans with all permissions enabled (files ect). In fact, its still on my phone and I'm not sure how to get rid of it. I'm also not sure why Avira mobile could not find the file when Avira windows could? Don't they use the same virus database?
Any suggestions? Thanks so much - Michael
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Hello Michael,
You are writing here in the Avira Community, a publicly accessible forum. We have neither information about your installed OS with version, your Avira version and installation nor access to your Avira customer account.
You are writing here in a publicly accessible forum, personal data cannot and must not be questioned or answered in this forum in accordance with the General Data Protection Regulation. Questions about your licence or installation can only be contacted by the support team via your customer account directly under "Support" by e-mail and processed in accordance with GDPR.
Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See the Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (partly) phone.
You can describe the tests you have carried out (including the question about the virus database) and exchange detailed information about the files you are asking about with the support team.
Thank you for your understanding.
Kind regards and have a nice weekend
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