How to get product key or serial number
Terminée
I will have 2 new laptops that I will be adding to my 3 device subscription, currently I only have one device using my license on my 3 device subscription. I can't figure out my my account page where to get download link and product key code so that I can download the product to my new laptops and have the product key to activate it on each new device?
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Hello Ronald,
Unfortunately, we cannot answer your questions. You are writing here in the Avira Community, a publicly accessible forum. We do not have access to your Avira customer account and your Avira installation, nor do we know the version of your installed OS.
Avira has not used a product key for activation for a long time. All products can be downloaded and managed directly via the customer account at: my.avira.com/en
In your Avira customer account under "My Avira Account" and under "Subscriptions" all your purchased licences and installed licences are displayed and can be viewed, deleted or reinstalled on another device.
Unfortunately, questions about your Avira version and your installation can only be answered by the support team via your customer account by e-mail in accordance with the General Data Protection Regulation, i.e. by e-mail in compliance with the GDPR. Here, the publicly accessible Avira Community is unfortunately no way to contact Avira Support directly.
For your information ⇒ see the Avira Community Guidelines: "How to create a post. ⇒ Details matter"Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already contacted support, you will be able to find out more information via your posted ticket, also to avoid duplicate requests. Thank you for your understanding
Kind regards and have a nice weekend
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When I go to my account >subscriptions my license for my 3 device subscription does not show up anywhere.
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Hello Ronald,
You know the email address for your Avira licence order. We have no documents about your orders or about the purchase of your licence. See our post from today, 18:00 h!
Once more, the Avira Community Guidelines: "How to create a post. ⇒ Details matter"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
We have already informed you that you will receive further information from support in your ticket posted there.
Thank you for your understanding.Best regards
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