Avira Security Does NOT Update
Terminée
Good morning, I have just installed Avira again today. I tried to update the antivirus, but it always says "You Antivirus update fails....Check Your internet connection." I want to note that the app updated a few days ago fine.
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Hello Ahmed,
You are writing here in the Avira Community, a publicly accessible forum. Here in the Avira Community, we have neither access to your Avira customer account and your Avira installation nor to your installed OS with exact name and current version number. Unfortunately, we cannot understand your request with the information provided
We have provided the Avira Community Guidelines below for your information. See: "How to create a post ⇒ Details matter"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Unfortunately, questions about your licence or installation can only be processed by the support team via your Avira customer account in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by email.
The digital assistant Mark also drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory response is only possible if the licence is correctly registered. See also:
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": via e-mail, support chat and (partly) telephone. Thank you for your understandingKind regards and have a nice weekend
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