Cancelation

Terminée

Michael Whinnerah

• 23 mars 2024 21:00

I cancelled my account 3 weeks ago after a renewal charge of 64.99 was taken from my bank. I was told I would recieve a refund but as yet it has not happened. Could you please look into this for me

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• 

  pascha45

  • 24 mars 2024 09:24

  Hello Michael,

  You are writing here in the Avira Community, a publicly accessible forum.
  We have neither access to your Avira customer account and your Avira installation, nor to your installed OS with current update and exact version number.  
  Here you can find the Avira Community Guidelines for your information:"How to create a post ⇒ Details matter!"
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira             

  We cannot check your cancellation or your request for a refund. Please check the documents you used to request the cancellation and refund.

  You are writing here with Avira access data to a customer account that you set up yesterday. This cannot contain your cancellation, which you submitted 3 weeks ago (as you write). Unfortunately, we can't check anything, only you can do that with your own cancellation and refund documents, which you must have if you cancelled correctly. Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.

  Based on your contract data available there, your request can be answered by the support team by e-mail in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant. Thank you for your understanding.

  Best regards and have a nice Sunday 

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