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Big Bug

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    pascha45

    Hello Donna,

    You are writing here in the Avira Community, a publicly accessible forum. We do not have access to your Avira customer account and your Avira installation, nor to your installed OS and current update with exact version number.  
    Here you can find the Avira Community guidelines for your information: "How to create a post? ⇒ Details matter!"

    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    You are posting in a publicly accessible forum. Unfortunately, questions about your Avira version and your installation can only be answered by the support team via your customer account by e-mail in accordance with the General Data Protection Regulation, i.e. by e-mail in compliance with the GDPR. Here, the publicly accessible Avira Community is unfortunately no way to contact Avira Support directly.  

    Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.

    You have already contacted the support team. You will receive further information from them. Thank you for your understanding.

    Best regards

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