Phantom VPN : j'ai payé le produit mais je n'y ai pas accès !?
Bonjour,
Je viens de passer 2 commandes pour Phantom VPN. la première pour un mois et la seconde pour l'année. Dans les deux cas, mon "Avira Free Sécurity" sous windows n'active pas le VPN et m'affiche toujours "Obtenir un trafic illimité" !?
j'ai effectué le paiement via PayPal. Sans réponse et ou déblocage dans un délai de 2 jours. je serai contraint de faire une réclamation auprès PayPal afin d'être remboursé.
Très cordialement.
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Hello Jean-Jacques,
You are writing here in the Avira Community, a publicly accessible forum. We do not have access to your Avira customer account and your Avira installation, nor to your installed OS and the current update with the exact version number.
You have entered 2 e-mail addresses in your Avira customer account.
Did you add the delivery addresses for the purchased versions during the PayPal order process? See:
Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish
Feel free to start a new post but keep it in English or German. If your language skills are limited, use an online translation service of your choice.
Also, we highly recommend reading our Avira Community Guideline step-by-step:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
There you'll find useful information about our community.
Thank you for your understanding.
Many greetings
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