hello
Hello, I purchased a copy of the Avira antivirus program, but it stopped working suddenly. I tried reinstalling it and using the repair option, but all attempts failed. I kindly request you to resolve this issue as soon as possible.
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Hallo Mohamad,
You write: "I purchased a copy of the Avira antivirus program," Which Avira version? We do not know which version of Avira you purchased. We cannot answer your question.
"...but it stopped working suddenly." What was working and suddenly stopped working?
"...but all attempts failed." Did you get a message? Exact description.
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email. We have neither access to your Avira customer account nor to your Avira installation. See the community guidelines: "How to create a post" ⇒ "Details matter"Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
The digital assistant Mark drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory response from digital assistant Mark is only possible if you have logged in correctly.
Your: "I kindly request you to resolve this issue as soon as possible." We do not have any documentation of your installation, please check your own procedure or your way of working. Unfortunately, it is not possible to solve your problem from here, the Avira Community.
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": by email, support chat and (in some cases) by phone. Thank you for your understanding.
Kind regards
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