signed up by mistake
Terminée
I didn't mean to sign up for a yearly license. I already have what I need, with the Avira PWM and monthly billing. Please refund my $104.99 immediately, as I am overdrawn in my bank. - jef Grace
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Hello Jeff,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
You have already made several connections to support. The digital assistant Mark drew your attention to the following: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory response from digital assistant Mark is only possible if you have logged in correctly.
Please log in with your ticket in your customer account, you can find out the further course there.The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence, personal access data or installation can only be answered by the support team via your GDPR-compliant customer account by email. We have neither access to your Avira customer account nor to your Avira installation. See the community guidelines.
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": by email, support chat and (in some cases) by phone.
Here you can find instructions on how to cancel your licence: https://contract-support.avira.com/?lang=en
You can also find instructions on how to cancel and refund your licence in the Avira Knowledge Base % Customer Support.
We cannot issue a refund, as we have no authorization and no documentation to do so. Only the owner of the licence can do this. Thank you for your understanding.
Kind regards
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